- Position: New Home Online Sales Consultant
- Location: 101 Autumn Hall Drive, Wilmington, North Carolina
- Organization: Home Builder / New Home Construction
- Schedule: 8-hour shift | Monday to Friday
- Work Location: In Office/In person
- Job Type: Full-time
We are seeking a motivated and dynamic Online Sales Consultant to join our team at Bill Clark Homes. As an Online Sales Consultant, you will play a pivotal role in engaging with potential homebuyers through digital channels, guiding them through the home-buying process, and providing excellent customer service.
Responsibilities:
- Respond to all sales phone calls, emails, web inquiries, etc., and direct pre-qualified leads to the appropriate on-site New Home Sales Consultant.
- Qualify leads to set up their initial appointment with the appropriate on-site New Home Sales Consultant.
- Utilize lead management software (CRM) to manage and nurture leads and realtors through a series of follow-ups to maintain continuous engagement and uncover incremental sales.
- Utilize strong prospecting skills to work all leads until they are ready to move to the next phase of the sales process.
- Engage proactively with online inquiries, leads, and prospects through various digital platforms, including email, CRM, social media, and phone calls.
- Initiate and maintain email drip/nurture campaigns using our CRM platform
- Provide accurate and detailed information about our communities, home plans, features, pricing, and available homes and homesites to prospective buyers.
- Build and maintain a strong relationship with potential homebuyers, understanding their preferences, needs, and priorities to tailor the best home options.
- Use our website to showcase our homes and communities, ensuring remote clients a seamless and informative experience.
- Conduct outbound calls and emails to active leads in our CRM.
- Collaborate closely with the sales and marketing teams to ensure consistent and compelling messaging across all online platforms.
- Assist clients in navigating the entire home buying process, ensuring they feel confident and well-informed at each stage.
- Maintain accurate records of all interactions and transactions in the CRM system.
- Reach out to current customers and realtors and inform them of grand openings, sales events, realtor events, model releases, etc.
- Meet or exceed sales targets, conversion rates, and customer satisfaction metrics.
- Hubspot CRM experience is a plus.
- New Home Sales, New Home Online Sales, or Real Estate experience is a plus.
Qualifications:
- Proven experience in sales, online sales, digital marketing, or customer service.
- Tech-savvy and proficient in using virtual communication tools and CRM systems.
- Exceptional interpersonal skills and the ability to establish rapport and build relationships remotely.
- Strong communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
- Self-motivated and goal-oriented, with a passion for delivering exceptional customer experiences.
- Detail-oriented and organized, capable of managing multiple leads and tasks simultaneously.